Are we insured?

We are fully insured. We cover under:

  • Public liability
  • Transit insure


When you move with melbourne Fast movers you have the peace of mind of knowing that you’re covered by transit insurance.
Transit insurance covers damage to your items during transit.
Transit insurance coverage includes:
Any damage caused to your goods during transit as a result of the truck being involved in an accident, catching fire or overturning.
Your goods are insured up to a value of $50000 and a $500 excess applies to customer. We also get Public Liability insurance. Compensation can be up to 5 million dollars. Please contact us for more information.
Damage to premises or property other than goods.

  • Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore Our liability is limited as follows:
    • If We cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
    • If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.

Our liability for loss or damage

  1. We do not know the value of Your goods therefore We limit Our liability to a fixed limit per item. The amount of liability We accept under this agreement is reflected in Our charges for the work. If You wish Us to increase Our limit of liability per item You agree to pay a higher price for the work as stated in Condition 4. (Our Quotation).
  2. Unless otherwise agreed in writing if We are negligent or in breach of contract We will pay You up to $40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on Our part to cover the cost of repairing or replacing that item.
  3. If the Goods sustain damage by reason of defective or inadequate packing or unpacking, We will not be liable for that.
  4. Certain Goods (including, but not limited to , electrical and mechanical appliances, computer equipment, scientific instruments, certain musical instruments, and furniture made of pressed wood) are inherently susceptible to suffer damage or disorder no matter how carefully they are handled. We will not be liable in respect of these items, in any way.
  5. Where You or a person with Your agreement participates in the move, or We do it all ourselves, We are not liable for any damages done to Your goods. You are advised to take Your own insurance for the transfer of goods.

Exclusions of liability

  1. We shall not be liable for loss or damage caused by fire or explosion. It is Your responsibility to insure Your Goods against fire or explosion. If You ask Us in writing to arrange fire insurance cover for You We will, provided You declare the full replacement value of Your Goods and pay the premium in advance.
  2. We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
    • We will do our best to arrive within the time scale stated, however arrival times are estimated.
    • Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).
    • We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.
  3. Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:
    • Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
    • Moth or vermin or similar infestation.
    • Cleaning, repairing or restoring unless We arranged for the work to be carried out.
    • Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water.
    • For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by Us.
    • For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
    • For any goods which have a pre-existing defect or are inherently defective.
    • For perishable items and/or those requiring a controlled environment.
    • For items referred to in Clause 4.
  4. No employee of ours shall be separately liable to You for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
  5. Where goods are handed over to You or Your authorised agent Our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 11.1 below).
  6. We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where: (a) there is no breach of this Agreement by Us or by any of Our employees or agents (b) such loss or damage is not a reasonably foreseeable result of any such breach.